The evolution of societies has been strongly witnessed by technological development, which has influenced the modus operandi of people in various contexts, and banking is no exception, having invested in offering digital services. And this was the major theme debated in this event.
For the Founder and President of the Association of Fintechs Mozambique, João Gaspar, “digital banking is sustained by the electronic system, where even the credit cards are an example of fintechs, i.e., fully digital financial products, in which the use of technology is the main differentiator in relation to traditional services in the sector.
Fintechs have come to revolutionize the way people access banking services, and banking institutions are a great example of these technologies in which transactions and payments are made digitally, one of the aspects that is currently helping banks to associate more and more new digital services to crowdfunding platforms, payment system aggregators, and insuretechs”.
The head of Digital, Voice and Physical Channels of Absa Bank Mozambique, Denise Cruz, on the other hand, focused on the advantages and challenges of digital channels.
“Our customers’ needs are evolving and we will continue to keep up with this evolution in our digital channels, providing the ease of carrying out transactions, quickly, efficiently and securely, whether for payment of services, transfers between accounts and mobile wallets or to increase financing,” she said.
Denise Cruz added that “we have repeatedly communicated the advantages of using our digital channels as a way to maximize the migration of customers to these platforms, because they promote convenience in transactions, reduce the number of trips and maximize time, among other aspects that have made us more focused on the customer.
It should be noted that Absa was awarded the title of ‘Best Digital Bank’ in 2021 for its continued investment in digital payment solutions through Internet Banking, Absa App, Customer Line and the Mobile Absa (USSD)”.
