ConnectingCX MZ, a Mozambican company specialising in customer service solutions, announced this week the establishment of a strategic partnership with Raxio Data Centres, one of the most advanced and secure data infrastructure providers on the continent, certified to international Tier III standards by the Uptime Institute.
The agreement aims to reinforce ConnectingCX MZ’s position as a reference in Customer Experience (CX) solutions, delivering highly reliable, secure and high-performance services to the African market.
According to the company’s statement, the collaboration with Raxio will enable uninterrupted service operations, ensuring 99.982% availability, a critical requirement for key sectors such as banking, telecommunications and healthcare. In addition to reliability, performance optimisation is highlighted, with ultra-low latency, essential for ensuring high-quality voice calls and real-time interactions.
“Technology must serve to bring people closer, never to limit them,” stresses ConnectingCX MZ, adding that this partnership represents a major step forward in anticipating client needs in an increasingly demanding and digitalised ecosystem.
The new infrastructure also guarantees intelligent scalability, enabling organisations to grow sustainably without hidden costs or operational surprises. For ConnectingCX, this marks a significant step towards more efficient, secure and user-centred customer service.
The company also appeals to organisations that prioritise reliability, regulatory compliance, and clear return on investment (ROI) to explore CX solutions built for the future.
“Together, we are building the future of CX in Africa, more resilient, more intelligent, and truly human-centred,” the statement concludes.
