National Aviation Services (NAS), the fastest growing aviation service provider in emerging markets, launched this Friday (17), the first Meet and Assist Service (MAAS) – Pearl Assist, approved by the Ministry of Interior (MOI), at Maputo International Airport in Mozambique.
NAS holds a passenger assistance license issued by the Civil Aviation Institute of Mozambique (IACM) and is authorized to serve passengers in the international arrivals and departures area. Services provided by NAS include visa assistance on arrival, priority access to visa counters, dedicated immigration counter, and dedicated baggage x-ray machine, ensuring that passengers arrive or leave the airport quickly and effortlessly.
Pearl Assist services are provided by licensed, well-trained and experienced passenger service agents who escort passengers through immigration and security; designated rapid access channels through migration, visa assistance and other personalized services. With bilingual skills, they can efficiently assist business and leisure travelers, including individuals and families.
The launch event was attended by Ercília Mucavele, General Manager of Maputo International Airport, Chivambo Mamadhusen, PCA of NAS Mozambique, Migration officials, Mozambique Tax Authority, journalists among other dignitaries.
According to Ercilia Mucavele, General Manager of Maputo International Airport, the launch will boost the guided services to passengers, contributing in the speed of service to passengers without queues, through a dedicated counter to meet their needs and improve their experiences during their trips.
Ercilia Mucavele – Dir. Maputo International Airport
Speaking on behalf of NAS, Guy Michel Yazbeck, Director of Lounges and MAAS, said “NAS has a long-standing relationship with Maputo International Airport, having started lounge operations in 2018. We have a network of over 55 lounges at airports in Africa , Middle East, Asia and Europe. With our comprehensive understanding of airport logistics, our goal is to provide high-quality services that make the travel experience seamless and hassle-free for passengers – both individuals and groups traveling together. As the official Meet and Assist (protocol) service provider at Maputo International Airport, we aim to apply our knowledge and experience to ensure that passengers not only leave the airport quickly, but with the best customer experience.”
