his is an event celebrated between September 10 and 17, aiming at promoting and giving credibility to the activity and potential of contact centers in customer satisfaction management.
Therefore, according to Hermínia Samuel, Quality’s director, the celebration of this date is important for all employees in this sector, and is relevant because it includes the purpose of honoring customer care services.
The celebration of this date was established in 2005 by two major associations of contact center companies, namely CCW – Call Center World and APCC, with the fundamental objective of promoting and giving credibility to the activity and its potential for value and employment generation.
